Privacy policy

365Customize operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process personal information including your name, billing address, shipping address, phone number, email address, payment card information, transaction details, account login information, preferences and settings, items viewed or purchased, returns and exchanges, communications with us, device information such as IP address and browser type, and usage information relating to how you interact with the Services.

Sources of Personal Information

We may collect personal information directly from you when you create an account, place an order, communicate with us, or otherwise provide information. We may collect information automatically through your use of the Services, including through cookies and similar technologies. We may also receive personal information from service providers who process information on our behalf, as well as from partners or other third parties as permitted by law.

How We Use Your Personal Information

We use personal information to provide, customize, and improve the Services. This includes processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns or exchanges, remembering preferences, enabling reviews, and improving and personalizing your shopping experience.

We may use your personal information for marketing and advertising purposes, such as sending promotional communications and displaying advertisements that may be relevant to you based on your interactions with the Services.

We use personal information for security and fraud prevention, including authenticating accounts, processing secure transactions, detecting and preventing fraudulent or malicious activity, and protecting the integrity of our Services. You are responsible for maintaining the confidentiality of your account credentials.

We use personal information to communicate with you, provide customer support, respond to inquiries, and maintain our business relationship.

We may also use personal information to comply with applicable laws and regulations, respond to legal requests, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to service providers who perform services on our behalf, including payment processing, data analytics, customer support, fulfillment, shipping, and IT services. We may disclose information to business and marketing partners to provide advertising and promotional services, subject to applicable privacy laws. We may disclose information when you direct, request, or consent to such disclosure. We may share information with affiliates or within our corporate group. We may disclose information in connection with a business transaction such as a merger, acquisition, or bankruptcy. We may also disclose information to comply with legal obligations or to protect our rights, users, or others.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Information

We use reasonable safeguards to protect your personal information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to access, delete, correct, or receive a copy of your information, and the right to opt out of certain processing activities such as targeted advertising, where permitted by law.

You may exercise your rights through the Services or by contacting us directly. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

Managing Communication Preferences

You may opt out of promotional emails at any time using the unsubscribe link included in our emails. You may still receive non-promotional communications related to your account or orders.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence. Where required, we rely on appropriate safeguards to protect your information in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us using the contact details provided on our website.