Refund policy

We offer a 7-day return policy. You must request a return within 7 days of receiving your item.

Return Eligibility

To qualify for a return, items must:

• Be unused, unworn, and in original condition

• Include all original tags and packaging

• Be accompanied by proof of purchase

Returns requested after 7 days will not be accepted.

Return Authorization Required

All returns must be approved in advance.

To request a return, please email 365customize@gmail.com with your order number. Items sent back without prior authorization will not be accepted.

We reserve the right to refuse any return that does not meet the above conditions.

Return Shipping Costs

Customers are responsible for all return shipping costs. All shipping fees are charged directly by the postal carrier. Original shipping fees are non-refundable.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Custom or personalized products

• Sale or discounted items

• Gift cards

Damaged or Incorrect Items

Orders must be inspected upon delivery. If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery so we can review and resolve the issue.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at 365customize@gmail.com